Medical Records.

Recently my doctor died.  He had been my physician for more than 44 years.  His family was so thankful for my business that they did not allow me to go to the office to pick up my records.  They gave them or sold them to another company who charges a ransom to get them.  It is a sad way to be remembered.  I don't know why his family did this.  He was such a kind man, I think he would really be upset to learn that his patients had been treated in such a fashion.

I had no choice but to pay the ransom to get my medical records.  The company charging the ransom is called Docudavit.  They charged me a lot of money just to hand over the files they were given.  And they charged an extra $18 to mail them. 

Of course Canada Post doesn't deliver them.  They put a card in our mail box, and the next day I went to the post office and they had sent them back already.  I e-mailed Canada Post to find out why they returned them before we even had a chance to pick them up.  Someone there named Pamella L. replied to my e-mail and I sent her further information and questions.  Three e-mails to her without the courtesy of a single response.  Union people.  Tax dollars going to good work!  They should call it Apathy Post.

So Docudavit said I could pick them up.  I told them I would pick them up that Wednesday.  Before driving out there on Wednesday I called them to confirm, and the woman said the records were not there.  She said she would look for them and call me back when they found them.  The next day (Thursday) I recieved a call from a different woman there who ask if I had "forgotten" to pick them up.  I told her that they had lost them and were supposed to call me when they found them.   She said they were not lost and had been there the whole time.  Brilliant.  So the next day (Friday), I drove to Docudavit which ended up being a run down building with no sign and no offices.  I walked in the front door and there were people sitting in a run down room with nothing but a bunch of flat tables in it.  People were sitting at the tables eating take-out fast food.  I ask "Is this Docudavit?" and a man said "Sort of".  That is reassuring, that my medical records are in a company that has no clue who they even are.  When I said I was there to pick up my medical records, a woman asked me if I was ... and listed 3 names of people of which one was my name.  I could have said any one of the names, but I told her my name, and she handed me my file.  I didn't have to sign anything, show I.D., or any kind of proof of who I was at all.  They just gave my entire history of medical records to someone who walked in the door and chose one of the names they offered.  Wow.

Such total incompetence.